A global ride-hailing and food delivery platform has relied on mtc in Japan over a multi-year engagement. The work spans its Tokyo headquarters, regional branches, dark grocery sites, data centre racks and executive events.
Client
Global ride-hailing and food delivery platform
Industry
Transportation, logistics, food delivery and technology
Location
Japan, nationwide including Tokyo headquarters, regional offices and field operations
Services
IT infrastructure, AV integration, Structured cabling, Project management, Support and managed services
Offices, dark grocery sites and a data centre, set up and wound down as the client changed its plans.
On this page
The challenge
The client changed its plans often and needed a partner that kept pace
In Japan, the client moves fast and changes often in response to market needs. The rides and delivery divisions each have their own requirements. The client needed a partner that could move quickly, scale up and deliver with precision.
Key challenges
- Supporting multiple business units with different requirements at the same time
- Frequent site strategy changes, including openings, closures and consolidations
- Compressed timelines, often requiring installation and handover within days
- Coordination across local teams, APAC stakeholders and US-based IT leadership
Our role
Support followed the client from headquarters to field sites
One bilingual team worked as an extension of the client team
On each project, mtc acted as an extension of the in-house team at the client. That meant bilingual project management to align global standards with local vendors and contractors, rapid response for emergency support and equipment swaps, and on-the-ground knowledge of the Japanese market, regulations and vendor ecosystem.
The Tokyo headquarters came first, then branches in Fukuoka, Osaka, Nagoya and Sapporo
mtc designed and implemented the IT and AV environment for the Tokyo headquarters, then supported expansion projects including new floor fit-outs and the standardisation of video conferencing. As the business grew, mtc opened new branch offices across Japan.
Site closures were run as decommissioning projects
When sites closed, mtc handled decommissioning, covering IT asset removal, data security and handback coordination.
Dozens of dark grocery sites were built under tight deadlines
For its food delivery business, mtc rapidly built and deployed dark grocery, or micro-fulfilment, centres. Each site received a network and IT setup, including cabling, wireless access points, internet circuit coordination and equipment installation. Scheduling stayed flexible as plans changed.
mtc designed and supported the data centre work hands-on
The scope covered racks, structured cabling, switch installation, patching and server moves. The team also supported edge computing and carried out infrastructure maintenance.
CEO visits and all-hands meetings ran without issue
mtc set up AV and IT for these high-profile events, making sure live video, connectivity and presentation systems worked.
Scope
One in-house team and one point of contact from design to handover
Scope delivered
- Tokyo headquarters IT and AV design
- New floor fit-outs and video conferencing standards
- Branch office openings across Japan
- Office closures and IT decommissioning
- Dark grocery site network and IT setup
- Data centre racks, cabling and server moves
- AV and IT for executive events
- Bilingual project management and rapid response
Results
Business continuity held through rapid growth and restructuring
mtc supported both the ride-hailing and food delivery divisions nationwide over a multi-year engagement.
Delivered on time and on budget across diverse project types
Technical consistency maintained across the Japan operations
Who does the work
Three things clients ask us about before anything else.
One bilingual team
Our in-house team works in English and Japanese, from design reviews with your global stakeholders to coordination with building management on site. One team carries your project from start to finish.
Licensed and compliant
mtc is a licensed telecommunications construction contractor (Kanagawa Governor Permit, General-6, No. 92487). We plan and deliver every project in line with Japanese regulatory requirements, building rules and landlord conditions.
Resident team, valid work status
Everyone working on your project, from project managers to engineers, is a resident of Japan with a valid work status. You always know exactly who is on site and that they are permitted to be there.
Services used
How we can help you
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Tell us what you are planning
Talk to our bilingual engineers about scope, timing and budget. We will tell you what is realistic in your building.