A global ride-hailing and food delivery platform has relied on mtc over a multi-year engagement in Japan, from its Tokyo headquarters and regional branches to dark grocery sites, data centre work and executive events. mtc has delivered consistently on time and on budget through rapid growth and restructuring.
Client
Global ride-hailing and food delivery platform
Industry
Transportation, logistics, food delivery and technology
Location
Japan, nationwide including Tokyo headquarters, regional offices and field operations
Services
IT infrastructure, AV integration, Structured cabling, Project management, Support and managed services
Recognised internally by the client as a critical partner for its Japan-based operations.
The brief
The client’s Japan operations move fast and change often in response to market needs. Its rides and delivery divisions each have their own requirements, and the site footprint shifts constantly through openings, closures and consolidations. The client needed a partner that could move quickly, scale up and deliver with precision, while keeping local teams, APAC stakeholders and US-based IT leadership aligned.
Challenges
- Supporting multiple business units with different requirements at the same time
- Frequent site strategy changes, including openings, closures and consolidations
- Compressed timelines, often requiring installation and handover within days
- Coordination across local teams, APAC stakeholders and US-based IT leadership
What we did
Headquarters and branch offices
mtc designed and implemented the full IT and AV environment for the client’s Tokyo headquarters, then supported expansion projects including new floor fit-outs and the standardisation of video conferencing. As the business grew, mtc opened new branch offices across Japan, including Fukuoka, Osaka, Nagoya and Sapporo. When sites closed, mtc handled decommissioning, covering IT asset removal, data security and handback coordination.
Dark grocery rollouts
For the client’s food delivery business, mtc rapidly built and deployed dozens of dark grocery, or micro-fulfilment, centres. Each site received a full network and IT setup, including cabling, wireless access points, internet circuit coordination and equipment installation. The work was delivered under tight deadlines, with flexible scheduling and ongoing adjustments as plans changed.
Data centre and infrastructure
mtc provided design and hands-on support for data centre racks, structured cabling, switch installation, patching and server moves. The team also supported edge computing and carried out infrastructure maintenance, helping keep the client’s technical environment consistent across its Japan operations.
Executive events and ongoing support
mtc set up AV and IT for high-profile events, including CEO visits and internal all-hands meetings, making sure live video, connectivity and presentation systems ran without issue. Across every project, mtc acted as an extension of the client’s internal team, providing bilingual project management to align global standards with local vendors and contractors, rapid response for emergency support and equipment swaps, and on-the-ground knowledge of the Japanese market, regulations and vendor ecosystem.
Delivered in-house
Design, procurement, installation and handover were delivered by mtc’s in-house bilingual team, with one point of contact throughout.
Scope delivered
- Tokyo headquarters IT and AV design
- New floor fit-outs and video conferencing standardisation
- Branch office openings across Japan
- Office closures and IT decommissioning
- Dark grocery site network and IT setup
- Data centre racks, cabling and server moves
- AV and IT for executive events
- Bilingual project management and rapid response
Results
mtc has become a go-to partner for the client’s complex, urgent and non-standard technology rollouts in Japan, and is recognised internally by the client as a critical partner for its Japan-based operations.
- Consistent on-time, on-budget delivery across diverse project types
- Business continuity and technical consistency maintained through aggressive growth and restructuring
- A long-term relationship built on trust, agility and technical strength
- Multi-year nationwide support across both ride-hailing and food delivery divisions
- Trusted to deliver fast, quietly and correctly in high-pressure scenarios
Who does the work
Three things clients ask us about before anything else.
One bilingual team
Our in-house team works in English and Japanese, from design reviews with your global stakeholders to coordination with building management on site. One team carries your project from start to finish.
Licensed and compliant
mtc is a licensed telecommunications construction contractor (Kanagawa Governor Permit, General-6, No. 92487). We plan and deliver every project in line with Japanese regulatory requirements, building rules and landlord conditions.
Resident team, valid work status
Everyone working on your project, from project managers to engineers, is a resident of Japan with a valid work status. You always know exactly who is on site and that they are permitted to be there.
Services used on this project
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Tell us what you are planning
Talk to our bilingual engineers about scope, timing and budget. We will tell you what is realistic in your building.